The honest small print, written so you can actually read it. Last updated June 2026.
Wise Journey Support Ltd (Company No. 16501031) provides guidance, information, and practical document help. We are not solicitors, accountants, or regulated financial advisers, and nothing on this website or in conversations with Charlie is legal, financial, or tax advice. For formal advice, speak to a qualified professional.
Charlie is an AI assistant. Charlie works hard to be accurate and up to date, but AI can make mistakes. Always double-check important details — especially benefit rates, deadlines, and eligibility rules — against official sources like gov.uk before acting on them.
Decisions on benefits, appeals, and housing are made by DWP, councils, and tribunals — not by us. We help you put your strongest case forward, but we cannot guarantee any outcome. Statistics shown on this website (such as appeal success rates) reflect past experience and are not a promise about your case.
Professionals in our directory are independent businesses. We vet them before listing, but the contract for any job — including quotes, timing, and quality of work — is between you and the professional. Same-day laundry return depends on collection time and availability in your area.
This website links to external sites such as gov.uk. We're not responsible for the content of external websites.
Benefit rates, government rules, and fees change regularly. We update our guidance as quickly as we can, but always confirm current figures on gov.uk before making decisions.
Contact us at [email protected] — or just ask Charlie.